SHIPPING POLICY

Standard delivery for Ready Stock

FREE delivery only applied to West Malaysia when the total purchase amount equal or more than MYR 500.00, else there will be a minimal charges depends on delivery location. Delivery charges to East Malaysia starting from as low as MYR 30.00.

Our aim is to have your items shipped to you as fast as possible. The W warehouse aims to deliver the ready stock products around 1-4 business days to metro area and 3-7 business days for non-metro areas within West Malaysia upon received payment on purchase order. For East Malaysia parcels will be delivered within 3-7 business days to metro area and 5-10 business days to non-metro area. Overseas and back order items will be further advised.

We are unable to guarantee that all orders will be delivered within the stipulated time frame as we are using third party courier service such as PosLaju, Nationwide, Aramex and GDex.

The W warehouse has no control over the operating procedure by the third party courier services. Hence, in the case of delay in product delivery, The W warehouse will notify users via email or mobile message. If users did not receive any email from The W warehouse more than 2 weeks, kindly contact sales@thewwarehouse.com.

If we are unable to meet the estimated delivery date The W warehouse shall not be liable for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery. If you are unavailable to take delivery or collection, we may leave a card giving you instructions on either re-delivery or collection from the carrier services.

To track your order, please use the tracking ID sent to you in the confirmation email or mobile message of your items have been shipped out. As a precaution, please keep the receipt of the delivered product.

In the rare circumstance that your item has a defect or is missing from your order please contact The W warehouse at sales@thewwarehouse.com.

Standard delivery for Pre-order

Delivery for pre-order items will be dispatched in 5-7 days after The W warehouse receive the products. If items were out of stock from the manufacturer and users do not wish to wait for the products, The W warehouse will fully refund in CASH TERM.